Public Feedback and Complaint Process
Oakville focuses on being an open, accessible, inclusive and accountable town. The public have many options to provide feedback about the town’s services, programs and processes.
Election-related feedback, concerns, or complaints regarding accessibility, customer service, voting locations, or any other election-related service or process may be provided through email to email@example.com.
The public can also provide comments or raise concerns about election candidates or current Members of Council running for re-election. The options available are:
- Submit a written complaint to the Town Clerk (firstname.lastname@example.org)
- File an informal or formal complaint in accordance with the town’s Integrity Commissioner - Inquiries/Advice Procedure. Integrity Commissioner has oversight on Council Code of Conduct, town policies and procedures, and matters related to the ethical behaviour of the Mayor and Councillors.
- Contact the Office of the Ombudsman. The Ombudsman looks into complaints about the administration of the town’s services or programs, when the town’s internal complaint process hasn’t resolved the issue.
- Financial related concerns or complaints can be addressed to the Compliance Audit Committee, the earliest being April 2023 after candidates have filed their financial reports. A request may be filed by any eligible elector to the committee to consider applications for compliance audit of the campaign finances of candidates and decide whether they should be granted or rejected. If an application is granted, the town will appoint an auditor to conduct a compliance audit of the candidate’s and/or registered third party’s election campaign finances.
Other than the above, individuals are free to pursue their own legal counsel/action.